HOW TO SHARE YOUR VIEWS, AND HOW WE’LL RESPOND
Feedback and complaints
Sharing positive feedback
We’re always delighted to hear from our patients and will occasionally share testimonials on our website and elsewhere. If you’d like to contribute a positive story, please email us at marketing@vista-health.co.uk.
What happens if you’re not satisfied
We aim to provide an exceptional service to all our patients, and we’re proud of our record. If you’re not happy with our service, however, we’ll respond quickly and do everything we can to make things right.
How to complain
If you have a complaint, you can do one of the following:
- Discuss it with the service manager or another member of staff during your visit.
- Email: feedback@vista-health.co.uk
- Telephone the Patient Care Team: 0330 127 7611
- Write to the InHealth clinical quality team at: InHealth, Beechwood Hall Kingsmead Road High Wycombe Bucks HP11 1JL
How we’ll respond
We’ll acknowledge receipt of your complaint within three working days, and provide a response, if it’s required, within twenty working days.
And if you’re not satisfied with the outcome...
Read more about our complaint's procedure in this leaflet.
Contact the Independent Complaints Advocacy Service (ICAS), who can help you. ICAS is confidential, free, and independent of the NHS.