Logo Horizontal
Viewing Results
Results 03 July, 2024

How to View Your Results

Book online Make an enquiry
Trustpilot
Share this

Welcome to our Vista Health Patient Imaging Guide. Our Patient Image Portal offers you easy access to view your scan images electronically, allowing you to view your scan images online and share them with healthcare professionals including your consultant or referrer.
 

Frequently asked questions 

How do I log into the portal?

To access your scan images you will need:

• Your health portal access code sent via text message

• An access link sent via email

You will receive an email from ‘Vista Health Portal’. Simply click the link in the email and enter the access code sent to you via text message.

See below example
 photo1.png

 

How can I reset my portal password?

On the login page, click the 'Forgotten password' button and then enter the registered email address. An email will be sent to your email address with a link to reset your password. 
 

  • photo4.png

photo6.png

I have followed the above steps but cannot reset my password?

Ensure the email address and date of birth format is correct (email@email.com, 01/01/1900). You will be presented with a message if the format is incorrect.

 


How can I share my images?

To share your images, select the share button when logged in. You will be asked to create a password-protected pin code for you to share with any recipients to enable them to view your scan images.

The screen below will appear

photo2.png   

photo3.png
Enter the recipient Full Name, Email, a message (optional), create a Pin Code, and Expiration date (i.e. how long the study should be shared for), tick the consent box and click Share.

 

Why do I need to enter a PIN Code when sharing my images?

Your PIN Code is for password protection. Please share the PIN Code with any recipient who you wish to view your images, such as a medical professional.

 

I have logged into the portal but cannot see my images. What should I do?

If unable to view your scan images, please give our patient care team a call on 0330 822 3511.

 

 

Is my report available to view on the portal?

The portal gives you access to view your scan images only. Your report will be sent to your NHS GP or referring clinician within 3 working days. If you wish to receive a copy of your report, please call us on 0330 822 3511.



I have tried to download the images but there is a message displaying ‘file not supported’. How can I download them?

If you are unable to open and download your images, you may need to download a special program called MicroDicom. This can be downloaded here: https://www.microdicom.com

After downloading and installing this program, you are able to drag the ZIP file that contains your images into this program and view them.

Share this
Vista Health

Related services

Ready to start?

Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.
Book online Make an enquiry

FROM THE BLOG

You may also be interested in

Everything you need to know. Explore our blog for insightful articles and the latest news, empowering you to make informed decisions about your health.

Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

Help centre Send an enquiry
I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.

Trustpilot