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Patient Experience MRI 03 July, 2024

A Patient Experience: Lorraine's Story

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When Lorraine had been experiencing pain in her ankle for several months, and was struggling to receive a diagnosis, she knew that she needed to find out the cause of her pain to ensure a full recovery. 

 

Lorraine began searching for diagnostic providers online after receiving advice from her podiatrist to arrange a private MRI scan. She was delighted with how inexpensive Vista Health’s MRI scans were and how quickly she could schedule an appointment. When she called our patient care team, she was given the option of a next-day appointment.

 

"I could not believe how inexpensive and quick an MRI with Vista Health was. I was offered an appointment for the following day.”

 

Booking in for an ankle MRI scan at our state-of-the-art mobile unit in Cardiff, Lorraine was supported by our friendly team on site. “The team were incredible, I have lower limb Lymphoedema which means my ankles and legs are always very swollen, the team in Cardiff quickly adapted the equipment to accommodate this.” Within two days, Lorraine received a comprehensive written report and digital scan images.
Following her scan, Lorraine is pleased that she now has an appointment booked with the Musculoskeletal team who can now treat her accordingly. Lorraine is hugely relieved that she can now understand what the cause of her pain is. “I just wish I had heard about Vista Health sooner. I always imagined that having a private MRI scan would be out of reach financially for me, but I was amazed to find this wasn’t the case. I would highly recommend using them to anyone needing an MRI scan.”

 

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Vista Health specialises in diagnostic services for the private healthcare market. We are experts in diagnostic imaging including MRIsultrasounds, and echocardiograms. We provide quick turnaround on assessments and superior reports from consultant radiologists.


Make an enquirybook online, or call our friendly patient care team on 0333 242 8755.

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Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

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Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.