Patient Experience MRI
Patient Experience MRI 03 July, 2024

Patient Experience: Jessica's Story

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Suffering from severe discomfort and pain - and growing increasingly concerned about her health, Jessica decided to avoid the long waiting list with the NHS and book a Cervical Spine MRI scan with Vista Health.

 

Booking the appointment was easy, she was relieved at how efficient the booking system was.

 "After I had filled in an enquiry form, I swiftly received a phone call to chat through the options available to me. I received very good service."

 

Impressed with having an appointment offered to her for the very next day, Jessica promptly received through clear instructions together with an information pack explaining everything about the procedure.

"Staff on the phone and at the clinic were very good and made me feel very comfortable and calm. The procedure was explained thoroughly to me and was a very quick and straightforward procedure." 

 

Following the procedure, Jessica received through a full report together with all the scan images, ready for her to share with her medical practitioners.

"Using the services from Vista Health, helped me understand my condition quickly and put my mind at rest.  It has also given me the opportunity to try and rectify my condition more quickly. I would recommend using Vista Health’s services."

 

 

Get immediate insight into your health

Vista health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare market.

We specialise in diagnostic services, including MRIEchocardiogram and Endoscopies.

We provide same-day appointments, expert diagnosis and world-class reports from fully qualified radiologists.

Enquire todaybook online or speak to our dedicated patient care team on 0330 162 2064.

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Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

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Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.