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Patient Experience MRI 03 July, 2024

Patient experience: Jeanette's Story

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This article is part of our Patient Story series, contributed by Jeanette.

 

After suffering with Plantar Fasciitis for several months, it was recommended that Jeanette book an MRI scan to assess how severe her condition was and to rule out anything else that might be causing the pain. She chose to book her scan with Vista Health.

 

Booking with Vista Health

“It was extremely easy to book my appointment at Vista; customer services were extremely helpful.”

With Jeanette travelling to her appointment by train, Vista Health secured a suitable day and time for her appointment, “at an extremely competitive rate.”  

“I was also advised that the scanner at Vista Waterloo had a better resolution than some more expensive alternatives.” 

 

Quick and Efficient Service

Jeanette wasn’t new to Vista Health so was confident in the quick and efficient service she would receive. She had visited nine years ago when she needed an MRI on her knee prior to a knee replacement, upon recommendation from her orthopaedic surgeon. Both Jeannette and her husband, who too has experience of using Vista Health, equally confirmed they received the same efficient level of service. 

“I found the staff, kind, helpful and informative and they put me at my ease.”

 

Treatment Following the Scan

Following a review of Jeanette’s MRI results together with the Vista Health report, her Plantar Fasciitis was confirmed severe and she was given a guided Hydrocortisone Injection into the affected area.

 

The benefits of using Vista Health

“Using Vista and receiving my MRI report, which I received 3 days after my scan, gave me a confirmed diagnosis and enabled me to receive the most appropriate treatment without having to wait a considerable length of time.”

 With an effective treatment and valuable time saved, this meant that Jeanette could well be able to return to her active lifestyle more quickly.

“I would sincerely recommend the Vista Health service to others for its efficiency, professionalism and value for money. It is affordable and gives you immediate peace of mind.”

 

Get immediate insight into your health

Vista health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare market. We specialise in diagnostic services, including MRIEchocardiogram and Endoscopies. We provide same-day appointments, expert diagnosis and world-class reports from fully qualified radiologists.

Enquire todaybook online or speak to our dedicated patient care team on 0330 127 3753.

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