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Patient Experience MRI 03 July, 2024

Patient experience: Becky's Story

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This article is part of our Patient Story series, contributed by Becky.

 

After experiencing pins and needles, lower back pain and numbness in her foot, Becky was advised by her chiropractor to book an MRI scan. Struggling to convince her GP that one was needed, she soon made the decision to book her scan privately at Vista Health Norwich.

 

Becky found booking the appointment easy. After filling out an online form, she was soon contacted by a customer care agent, who then made an appointment at a convenient time for her.

‘The service & experience was first class & faultless, it's not often you can say that! Professional, Friendly, Quick Results & value for money.’

 

Throughout her visit, Becky was so impressed to find the staff at Vista Health to be so caring and thorough;

‘The staff at the Mobile unit were very friendly, helpful and told me what to expect and talked me through the procedure which was reassuring. They finished by explaining how and when I'd receive the results.’ 

 

After just 2 days of having the scan, Becky received her results through and has now managed to book an appointment to see a spinal consultant privately, to discuss her future treatment options. 

‘The service has meant that I have been able to fast forward my treatment in order to reduce my pain levels. I would highly recommend Vista Health Service to all. Don't wait weeks, or months for GP referrals, take control you won't regret it.’

 

Our state-of-the-art mobile units are easily accessible, conveniently located in over 10 car parks across the UK.  This allows us to deliver competitive, accessible and assuring diagnostic healthcare in our local communities. Our mobile MRI scanners, created by Siemens Healthineers, are the quickest and most spacious, providing the best possible comfort. With prices starting from £249.00, this makes the private approach to diagnosis an affordable choice.

 

Get immediate insight into your health

Vista health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare market. We specialise in diagnostic services, including MRIEchocardiogram and Endoscopies. We provide same-day appointments, expert diagnosis and world-class reports from fully qualified radiologists.

Enquire todaybook online or speak to our dedicated patient care team on 0333 920 5749.

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Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

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Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.