1. What does your role involve?

General oversight of the business. This includes customer service, clinical governance, finance and marketing. 

Great customer service is one of our absolute priorities at Vista Health and because of this I spend much of my time sat in amongst the team ensuring that we're delivering this at all times. Patients want to speak to an advisor who's confident and knowledgeable in the services that we offer and can answer all of their questions and concerns. 

One of my favourite things to be involved with is the service delivery from our fantastic team. Apart from the website, it's the patients first experience of Vista Health and because of that, it is critical we give a great impression. 

Our ambition is to deliver world class healthcare that patients can access on their terms, from the first point of contact and right through their journey with us.

2. Who inspired you to pursue the career you have today?

My mum is the biggest influence in my life. As a single mum with three sons, she did her absolute best to make ends meet and provide us with everything we needed. She is a huge inspiration to me and even though looking back we had a fun and lively childhood, I always remember thinking that I was going to do everything that it took to create something different for my own family.

In terms of career, this actually isn’t the career I aspired to have! As a child, I was going to be a professional football player or Formula 1 driver (of course I was). Back in the real world, I started work for a large independent healthcare provider, where I spent 13 years and discovered my passion for working in the Healthcare industry. In 2013, I joined InHealth where I was able to have more influence over the clinical delivery as well as the customer service side, which challenged me even further but I enjoyed immensely. 

Now, as the Director of Private Patients for Vista Health, this is my absolute favourite role of all time. I love being in a role where we can positively influence diagnostic healthcare by challenging industry accepted norms and improve accessibility for patients, supporting them through each step of the pathway. 

3. What’s the best part about working at Vista Health?

The best part of working for Vista Health is being able to create more choice and accessibility for patients to diagnostic healthcare at a time when they need it the most. I can't think of a role or industry that could offer the same level of satisfaction. 

The other incredibly rewarding part of my job is the people I work with. The Vista Health team, from our customer service advisors and radiographers and healthcare assistants who deliver our clinical services on-site, right through to clinical governance, legal and finance - the people I work with are incredible.

Working at Vista Health involves lots of change, everyone is so open to this and constantly improving what we do and how we do it. This is critically important to our ambition of delivering accessible, affordable and assuring healthcare.

4. How are you building your team at Vista Health, and what type of skills are you looking for?

We are building a team of people who want to make a genuine difference to every single patient. Some qualities that we look for are caring, positivity, empathetic and passionate. We then need people to be brave enough to identify areas of improvement as the whole team are responsible for this. My role is then simply to challenge any barriers they identify and make it easier for the teams to deliver excellence. 

5. What are you most proud of in your career?

Entering a large but fantastic organisation as a customer service advisor and progressing my career through passion, hard work, and commitment is something I am extremely proud of. I am also extremely proud of delivering a 111 service to support the Covid-19 response at a time when people needed help more than ever. Being able to set this up as quickly as we did and deliver over quarter of a million calls for 111 is something that I will always be very proud of. 

6. How has your vision for Vista Health changed over the years?

My vision for Vista Health hasn't actually changed, it has always been to make healthcare more accessible, affordable, and assuring for patients. If anything has changed, it's the scale of the vision. We've been very lucky to help and support an increasing number of patients which has meant that the number of people in our team is very different from what it was a couple of years ago. We have already introduced new services including Echocardiography, Endoscopy, and Ear Microsuction, and have plans for more and more, additional services and locations which is extremely exciting. 

My mission has always and will always be to be known as the biggest and most reputable, go-to provider of independent, diagnostic healthcare services. 

7. Tell us something we might not know about you? 

I can do a perfect rendition of Ice Ice Baby which I’ve been known to carry out at a few parties in the past.

8. What is your favourite quote?

“I find the harder I work the more luck I seem to have.” 

9. What is your favourite book and film?

It’s difficult to choose but two of my absolute favourite books are The Stand by Stephen King and The Day of the Jackal by Frederick Forsyth. My favourite TV series has to be Breaking Bad!